- Commitment; Applicability.
- Types of Information Collected; Collection Process.
- Uses of Information.
- Onward Transfers and Disclosures of Personal Information; Collection of Personal Information by Clients.
- Data Security.
- Cookies; Online Ad Exposure Programs; Log Files; Clear GIFs; Digital Fingerprinting.
- Children’s Privacy Protection.
- Third Party Links.
- Rights Pertaining to Personal Information.
- Enforcement; Safe Harbor Dispute Resolution.
1. Commitment; Applicability.
Survey Sampling International, LLC (“SSI”) is a global provider of sampling solutions and technology for survey research, providing clients with access to consumer and business-to-business respondents via internet, telephone (both fixed/landline and wireless/mobile), postal, and multi-mode methodologies. SSI also offers value-added services including data processing, data collection, offline data analysis, consulting, programming and hosting services. SSI serves a vast array of for-profit and not-for profit businesses, universities, and governmental agencies and departments.
All Personal Information (as defined herein) is stored on servers located in the United States, which servers are owned and maintained by Survey Sampling International, LLC. SSI complies with the United States (“US”) - European Union (“EU”) Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal data from EU member countries. SSI has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SSI’s certification page, please visit http://www.export.gov/safeharbor/.
(i) Members of SSI’s panels and subpanels, including, without limitation, SurveySpot Research Panel, Opinion Outpost Research Panel, OpinionWorld Research Panel, Choozz Research Panel, and Your Voice Research Panel (individually each a “Panel” and collectively “Panels”);
(ii) Non-Panel members participating in Surveys;
(iii) Any individual who visits a Panel website(s); and
(iv) Any individual who discloses or provides Personal Information to SSI (except for Personal Information disclosed or provided in connection with http://www.surveysampling.com/).
2. Types of Information Collected; Collection Process.
SSI collects Information through fair and lawful means. Disclosures of Information to SSI are voluntary.
SSI may collect the IP Address that is publicly available on an individual’s computer.
SSI collects Personal Information and Demographic Information from Panel members during and after registration for membership with a Panel, including, without limitation, through participation in surveys.
SSI collects Personal Information and Demographic Information from non-Panel members prior to and during participation in a Survey. SSI retains Personal Information collected by SSI from non-Panel members to fulfill incentives and rewards and to improve user experience.
SSI may engage third parties to recruit individuals to join a Panel or participate in a Survey. The recruitment may include the third party using banner or other advertisements on websites or sending email invitations to individuals to join a Panel or participate in a Survey.
Where applicable and if you choose to use SSI’s Tell-A-Friend referral program, you may provide the first and last name and email address for your friend. SSI will send a one-time email inviting your friend to join a Panel. By using SSI’s Tell-A-Friend referral program, you acknowledge and agree you have the right and permission to disclose your friend’s Personal Information and you are initiating the email invitation to your friend voluntarily.
4. Uses of Information.
Survey Data is provided to Clients in aggregate form.
Demographic Information may be disclosed in either single summary form (i.e. individual respondent level) or aggregate summary form (i.e. group of respondents), without individually identifying the data subject(s).
By providing SSI with your email address you hereby expressly consent to receive email communications, including, without limitation, Survey invitations, promotion or incentive information, and notices required hereunder, from SSI and/or any Subcontractor (as defined herein). SSI does not send unsolicited commercial emails.
SSI may contact you to participate in Surveys in one of several ways, including, without limitation, email Survey invitations, “push” notifications or SMS text messages, or via telephone. SSI will only contact you for Survey participation via “push” notifications or SMS text messages and/or via telephone if you expressly agree to receive such communication(s).
If you attempt to access a Panel website by clicking the “Sign in Using Facebook” button and you are not currently a member of a Panel, you will first be asked to enter your Facebook login details and will be given the option to register and join the applicable Panel. Once you are registered with a Panel and connect with Facebook, you will be able to automatically post your recent activity using Facebook’s features. You can edit privacy settings for the reviews that appear on Facebook, or disconnect this service, by visiting the Facebook Application Settings page.
5. Onward Transfers and Disclosures of Personal Information; Collection of Personal Information by Clients.
SSI shall not transfer or disclose Personal Information to any third party without the prior written consent of the data subject, except as follows:
(i) As required pursuant to Applicable Laws and Codes; or a valid court or governmental order or subpoena.
(ii) To establish, exercise, or defend legal claims of an individual or SSI, including in order to protect the safety of an individual or to protect SSI’s rights and/or property.
(iii) Between various Panels if an individual signs up for more than one Panel.
(v) To authorized agents, consultants, vendors, and/or subcontractors of SSI and/or of SSI’s clients, who are providing services to SSI and/or SSI’s clients, including, without limitation data append services, data validation services, database matching services, coding, and incentive fulfillment and sweepstakes services (individually a “Subcontractor” and collectively the “Subcontractors”).
(vi) To a client for limited market research related uses including modeling, Survey validation, data append, or database segmentation.
Generally, disclosures of Personal Information to a third party are made in connection with a written agreement being entered into between SSI and the third party.
SSI may allow a client to collect Personal Information from respondents; however, the disclosure of Personal Information is voluntary and, prior to requesting Personal Information from respondents, the client must agree to limit the use of Personal Information for only a limited market research related use/purpose and to ensure the security and confidentiality of the Personal Information.
6. Data Security.
SSI maintains reasonable technical, administrative, and physical safeguards to protect Information. SSI reviews, monitors, and evaluates its privacy practices and protection systems on a regular basis. For sensitive Personal Information (e.g. credit card number(s), social security number, national ID, etc.) submitted via an online registration or web form, SSI uses reasonable encryption methods (e.g. secure socket layer technology, etc.) to protect and secure the sensitive Personal Information. Notwithstanding the foregoing, transmissions over the Internet are not one hundred percent (100%) secure and SSI does not guarantee the security of online transmissions.
7. Cookies; Online Ad Exposure Programs; Log Files; Clear GIFS; Digital Fingerprinting.
(i) SSI Cookies. Cookies are small text files or other forms of data, which are stored on a computer by a website that assign a numerical user ID and stores certain information about the internet browsing activity of the user of a computer. SSI uses session and persistent cookies to make it easier for you to navigate SSI’s websites, to provide a better experience for Survey participants, and for quality control and validation purposes. Session cookies expire when you close your browser. Persistent cookies remain on your computer, indefinitely, until deleted. Personal Information is not stored or collected in the cookies used by SSI. You may disable and/or delete cookies via your browser and/or plug-in settings; however, this may: (1) decrease the functionality of the websites you visit; (2) limit your ability to use and view SSI’s web sites; and (3) limit your participation in Surveys.
B. Online Ad Exposure Programs.
(i) From time-to-time, SSI’s clients may engage SSI to facilitate the completion of Surveys on online advertisements that you may have reviewed or clicked on (“Online Ad Exposure Programs”). The intent is to help advertisers obtain feedback and opinions on the online advertisements.
(ii) Online Ad Exposure Programs.
(1) Generally. Participation in SSI’s Online Ad Exposure Programs allow SSI’s clients to write, drop, and read third party cookies, locally shared objects, flash cookies, and/or any other online tracking technologies (individually a “Third Party Technology” and collectively “Third Party Technologies”). SSI is neither responsible for the Third Party Technologies nor for a client’s actions in writing, dropping, and/or reading Third Party Technologies. In connection with Online Ad Exposure Programs, SSI will disclose certain Demographic Information and a unique identifier to the client, which do not individually identify the individual to the client.
(2) How are Third Party Technologies written, dropped, and/or read in connection with Online Ad Exposure Programs?
(b) A client will read an individual’s Web browser to determine if a Third Party Technology is stored on the Web browser and if the Third Party Technology is on the Web browser, the Client will read the Third Party Technology to determine if the individual has been exposed to a certain online advertisement(s). The reading of the Third Party Technology occurs through a Reading Technology used in connection with SSI’s websites, systems, and/or survey platforms. If an individual has been exposed to a certain online advertisement, the client will transmit a unique identifier to SSI and information on the survey to send to the individual and SSI will send or direct the individual to the applicable Survey.
(iv) You can manage cookies through your Web browser settings. You can manage flash locally shared objects through the following website: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
C. Log Files. SSI’s websites automatically gather certain information and store this information in log files. This gathered information includes data available from a user’s web browser, including, without limitation, IP Address, browser type, internet service provider, referring/exiting pages, operating system, date/time stamp, and click stream data.
D. Clear GIFs. Clear GIFs are embedded invisibly on Web pages and are about the size of the period at the end of a sentence. SSI may permit certain third party suppliers to set clear GIFs on a Panel referrals obtained through their websites. In addition, we may use clear GIFs in our HTML-based e-mails to let us know which e-mails recipients have opened. These GIFs allow us to gauge the effectiveness of certain communications, panel recruitment efforts, and the effectiveness of our panelist outreach campaigns. No personal information is contained in clear GIFs.
8. Children’s Privacy Protection.
9. Third Party Links.
10. Rights Pertaining to Personal Information.
A. Access to Personal Information; Updating Personal Information.
You may access your Personal Information in order to review, correct, or delete Personal Information by: (i) accessing your membership account and following the instructions contained therein; or (ii) sending an email request to email@example.com. When contacting SSI via email, please include your first and last name and your specific request. SSI shall respond to requests for access to Personal Information within thirty (30) days of receipt of a request.
11. Enforcement; Safe Harbor Dispute Resolution.
A. Questions or Complaints Generally.
via regular mail, postage prepaid, addressed to: or via email to: firstname.lastname@example.org
Survey Sampling International, LLC
6 Research Drive
Shelton, Connecticut 06484
Attn: Legal Department
When contacting SSI via regular mail or email, please include your first and last name and specific information regarding your question or complaint.
B. Privacy Complaints by Citizens of EU Member Countries
Pursuant to the Safe Harbor Principles, SSI has further committed to refer unresolved privacy complaints from Citizens of EU member countries to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus, Inc. If a citizen of an EU member country does not receive timely acknowledgment of his or her complaint from SSI or if such complaint is not satisfactorily addressed by SSI, he or she may contact:
Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203 USA
NOTE: THE DISPUTE RESOLUTION PROCEDURE DESCRIBED IN SECTION 11.B. IS ONLY AVAILABLE FOR CITIZENS OF EU MEMBER COUNTRIES.
Last Updated: 24 August 2012